Terms & Conditions

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We offer a free survey within a 50-mile radius of Manchester. If you require a survey but fall outside of the 50-mile radius, a £100 + VAT non-refundable deposit will be required to cover the costs of your survey, this will be deducted from the job total. After your survey is complete and the final price has been agreed, 50% of the total amount will be required up front for your order to proceed. The glass will not be ordered until this payment is received. Following completion of the installation, the remaining balance will need to be paid in full within 30 days. You can pay by bank transfer, cheque or credit/debit card.

Surveys require a minimum of 3-5 day’s notice. For a survey to take place the area must be clear of obstructions, either on the floor, walls or ceilings. This includes electrical sockets, lights, air conditioning, radiators, heaters, data sockets, furniture, intruder alarms, smoke detection, fire alarm sounders, ventilation grilles, ductwork, floorboxes thermostats, wall mounted control units and other such items which prevent a clean wall, floor or ceiling fix.

Tracks will be installed straight, using packers where necessary. Any gaps behind track to be infilled by others. Glass sizes will be determined during the initial site survey, if you have special requirement this information must be supplied prior to the site survey. All prices given are based on straight cut glass, there will be an extra cost for any raked or notched glass determined during the site survey. Any shaped glass required once survey is completed will incur a 30% shape charge, applicable to that sheet of glass.

Any Templates required will be provided by customer. If we are required to template a £250.00 charge will apply.

An online order / quote is not confirmed until approved by our estimating department as prices can vary depending on third party supplier costs outside of our control.

Uplifting glass may carry an extra over cost based on the carry in distance, access to building and floor level. This can’t be determined until our site survey. Unless stated otherwise the price quoted is based upon installation at no higher than 1st floor level, with sufficient width corridors to handle the glass. If your installation is above 1st floor level or there is difficult access e.g. a spiral staircase or narrow walkway etc then please let us know.

We assume all Glass and materials to site via goods lifts etc. if not possible and a manual carry is required then a lifters fee will be added subject to site survey for access.

Site specific Method Statements and Risk Assessments are available on request. These will be prepared once a site survey is undertaken.

This estimate will not be deemed as forming any part of unconditional acceptance of any order that may result from this estimate. The true cost will not be known until the survey has taken place. Any variations against the quotation will be notified to you. Should the variations or site limitations negate your requirement we will make a charge of £100 (Excluding VAT) for the survey time and travel expended.

All works to be carried out during normal working hours (8am-4.30pm Monday to Friday) Out of hours charges will apply outside these times.

All material has been estimated based on drawings and/or information supplied by you, therefore the actual glass quantity required may vary from the estimate. Any variation will be supplied on a pro-rata basis. We reserve the right to change perimeter track size and ironmongery manufacturer in the event of component unavailability.

All variations to an order or alterations after our site survey are subject to a separate quotation and will require an official instruction. A surcharge may be applied on small orders to cover additional travelling and accommodation expenses to outlying areas. Our minimum order value is £2,000 + VAT for glass partitioning products. Please contact our sales department on 0161 667 2321 if your order falls below this amount.

The glass installation cannot take place until the site is free of all wet/dusty trades and adjacent works completed. Installation of head, base, abutments and door frames to be level and plumb, to facilitate both measure and installation of the glazing and door sets. Failure to ensure this will delay the installation and cannot be deemed to be the responsibility of Empire Glazing Solutions Ltd. and additional charges will be issued. The site must be equally as clean and dust free prior to the application of any manifestation.

We would advise that it is your responsibility to establish the load bearing capacity of any floors or overhead structures onto which this equipment is to be installed, i.e. we do not include for any investigation, design or installation. Any necessary above ceiling works to be designed and carried out by others.

Any snagging required will commence on receipt of written notification and emailed photographs.

To fix the perimeter trackwork and door pivots we need to mechanically drill and fix into your floor, as well as ceiling and walls. We will take the greatest of care but cannot be held responsible for damage to hidden pipework and cables, and therefore any resulting damage to the building, decoration, equipment or furniture e.g. water leak damage etc.

From the Glass and Glazing Federation quality guidelines we make you aware of the following industry standard visual quality criteria that we and our manufacturers adhere to: “Toughened safety glass shall be deemed acceptable if the following phenomena are neither obtrusive nor bunched: hairlines or blobs; fine scratches not more than 25mm long; minute imbedded particles. Obtrusiveness of blemishes shall be judged by looking through the glass, not at it, when standing at right angles to it on the room side at a distance of not less than 3 metres in natural daylight and not in direct sunlight.The area to be viewed is the normal vision area with the exception of a 50mm wide band around the perimeter of the glass. Pattern ghosting can occur on glasses with a textured finish”.

Our quotation is based upon your providing free of charge facilities for us to dispose of any materials arising at your site otherwise, should it be necessary for us to hire a waste skip, this would be charged at £200 each (excluding VAT), extra to the price quoted above, based on an 8 cubic yard size skip.

We take no responsibility for any damage to ceramic tiled wall or floor surfaces. We take no responsibility for any damage to any concealed services including (but not exclusive to) underfloor heating, pipework, power or data cables. Exact positions are to be advised and marked, by others, prior to any perimeter track fitting.

We submit our quotation and accept any order for a subsequent installation on the assumption that you have applied for and received Local Building Regulation approval.

In making our proposal to you for this work we have assumed that at the enquiry stage you will have informed us of the presence of any asbestos in any part of your premises and that you will have provided us with sight of any asbestos register so that we can assess for risk before we commence any work in your building.

Terms and Conditions of Offer

 This offer made by Empire Glazing Solutions Limited, as the seller, is made subject to and conditional upon the terms and conditions expressed hereunder.

The contract between the seller and the buyer shall be on these terms and conditions. The acceptance by the seller of any order from the buyer shall be deemed to incorporate all these terms and conditions. No terms contained in any order or other document of the buyer and no variation or departure from these terms and conditions shall have any force or effect except insofar as the seller has expressly agreed there to in writing.

The contract under these terms and conditions between the seller and the buyer shall come into effect at the point of acceptance by the buyer of the seller’s quotation.

1. Payments

 1.1 All invoices, unless expressly described otherwise, are nett and payment shall be made by the buyer without deferment on account of disputes or cross claims or retention of any sort.

 1 .2 In the event that the buyer fails to make payment against any invoice by the- due date, then the account so outstanding shall at the seller's option be subject to the addition of interest calculated at an annual percentage rate of 3% above the bank base rate of the National Westminster Bank plc, and the said interest shall accrue from the due date of payment until the date when the payment is actually made.

 1.3 The prices quoted are exclusive of value added tax. This will be added to the invoice at the rate ruling at the tax point.

 2. Retention of title

 2.1 The ownership of the materials to be delivered by the seller shall remain with the seller and will only be transferred to the buyer when the buyer has paid all sums owed to the seller. Until the moment of full payment the buyer shall keep the materials in question in trust for the seller and shall store the materials in such a way that they remain at all times identifiable as the property of the seller.

 2.2 The seller reserves the right to dispose of the materials until full payment has been made by the buyer. If such payment is overdue in whole or in part the seller may recover or re-sell the materials and may enter the buyer's premises for that purpose.

 2.3 Payment shall become due immediately upon the commencement of any act or proceedings in which the buyer's solvency is involved.

 2.4 In the event of the materials being sold by the buyer to a third party, the buyer shall hold the proceeds of such sale in trust for the seller until such time as payment in full has been made to the seller.

 2.5 If any of the material is incorporated in or used as materials for other goods before such payment, the property in the whole of such goods shall be and remain with the seller until such payment has been made and all the seller's rights hereunder shall extend to those other goods.

 3. Variation of price

 Unless expressly stated otherwise in the seller's offer, the basis of the prices contained in the offer are the cost to the seller of labour, materials and plant and transport current at the date of the seller's offer and in the event of an increase in any such cost caused by any reason the seller shall be entitled to vary his prices accordingly whether or not such increase was foreseeable by the seller at the date of his offer. The increases in any such cost shall be notified to the buyer by the seller.

 4. Site access and working conditions

 The seller's offer to provide the necessary labour and plant to fix and erect the materials he is supplying is based upon the provision by the buyer of uninterrupted and unimpeded access to a fully prepared and level work site during normal working hours sufficient to allow continuity of working by the seller's workforce, the provision by the buyer without charge to the seller of adequate electrical power and water for the works and adequate lighting, heating and de-humidification measures to ensure suitable ambient atmospheric conditions are provided and maintained throughout the whole period of execution of the seller's work.

 The seller reserves the right to charge the buyer for any non-productive labour or any other extra costs incurred by the seller and due to the buyer's failure to comply with this condition. Unless specifically stated, the seller does not include for covering up or protecting his fixed and unfixed materials on site.

 5. Site facilities

 The buyer shall provide free of charge to the seller all statutory requirements relating to welfare, health and safety of the seller's workforce on site.

 6. Design responsibility

Unless expressly stated otherwise in the seller's offer, the responsibility for the design and sufficiency of the work rests with the buyer. The buyer shall indemnify the seller against any extra costs incurred by the seller as a result of design fault.

 7. Notice to commence

 The buyer will give the seller a written notice of the date upon which the seller's work is to commence on site. This written notice shall be given in sufficient time to enable the seller to obtain the necessary materials and labour to enable a start to be made upon the required date. The notice to commence shall be taken as a warranty by the buyer that the working areas will be in accordance with condition 4 above.

 8. Liability

 8.1 The seller's offer is subject to the necessary labour and materials being available when required. The seller shall not be liable for any loss or damage whatsoever arising from this cause.

 8.2 The seller shall be indemnified by the buyer in respect of all claims arising out of this contract by reason of any act, default or negligence by the buyer, or his servants or agents.

 8.3 The buyer warrants that he has obtained all necessary licences, permissions, approvals, etc., required by statute or otherwise in regard to the work.

 8.4 Any times stated or agreed by the seller for commencement or completion of the work are not of the essence of this contract and the seller shall not be liable for any loss or damage howsoever sustained by the buyer.

 8.5 If the seller is prevented, hindered or delayed from carrying out the work by reason of act of god, war, hostilities, civil disturbance, government restrictions or regulation of any kind, strikes or industrial disputes, force majeure or any other cause of whatsoever nature beyond the seller's control the seller shall be under no liability whatsoever to the buyer and shall be entitled to cancel the contract or to extend the time for the carrying out of the work.

 8.6 Overriding any and all other conditions of this contract the liability of the seller is limited to claims arising from injury to persons and damage to property caused by the negligence of the seller.

 9. Insolvency

 If the buyer becomes insolvent or (being a company) makes an arrangement with its creditors or has a receiver appointed or commences to be wound up (other than for the purposes of amalgamation or reconstruction) the seller may without prejudice to any of his rights terminate the contract forthwith by notice in writing to the buyer or any person in whom the contract may have become vested.

 10. Disputes

 10.1 Any dispute arising out of this contract shall be referred to a single arbitrator to be appointed by agreement between the parties or failing such agreement by the president for the time being of the chartered institute of arbitrators upon the application of either party.

 10.2 The contract shall be governed by and construed in accordance with English law.

 11. Insurance

It is the buyer's responsibility to insure the value of fixed and unfixed materials supplied by the seller and lying on site, together with the value of any labour expended by the seller on the site up to and including the date of any loss.

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We are always delighted to answer any questions about our products and services here at Empire Glazing Solutions Ltd. So why not email us or call us on 0161 667 2321 to find out more? We look forward to hearing from you!